Each service, area and guide page has its own questions too. These are the general ones.
The general questions
What is the difference between water mitigation and water damage restoration?
Mitigation is the emergency dry out. Restoration is putting back the drywall, insulation, floors and paint that were removed.
How long does a typical job take?
Drying usually takes a few days and ends when readings match the dry standard. Rebuild time depends on how much comes out.
Do I have to leave my house?
Usually not for clean water. Sewage, mold or structural damage can change that.
What is a dry standard?
A moisture reading from a room the water never reached. Wet areas are dried until they match it.
Why do you take so many photos?
They document the damage for your insurer and show where every reading came from.
Do you fix the leak itself?
No. A plumber or roofer stops the source. We dry and rebuild what the water damaged.
Will you talk to my insurance adjuster?
We send photos, readings and the estimate. We do not negotiate your claim.
Is valley tap water bad for my pipes?
The water district rates it very hard at 17 grains per gallon. It is not a health issue, but scale wears on water heaters and valves.
Do pipes freeze in Las Vegas?
Rarely. The Las Vegas Air Terminal station averages about 11 nights a year at or below 32 degrees and none at or below 20.
When do flash floods happen?
The county flood district names July through September as the monsoon months.
Can you match my wall texture?
Yes. We spray texture to match and paint the whole wall.
Do you work in condos and HOAs?
Yes. Tell us about building or HOA rules when you call.